Thank you Suzanne, Kate and Thomas for your assistance in my first purchase at Addessi! You were welcoming, kind and helpful as I found just the right bracelet. It was a pleasure visiting with you, and I look forward to seeing you all again soon!
I went into the store this morning to clean my rings and get new watch batteries. They told me it took about a week to get my ring cleaned. When I questioned why it took so long and that I had never encountered this at other jewelers, they told me they have been in business for awhile and people trust them. Fine, so I started to leave my items with them. About 3 minutes later a man who I'm assuming is the owner came out and said. You know that's insulting that you would said people don't trust us. I said that's not what I meant. I would just feel weird without my ring for a week trying to diffuse the situation. He continued to say how insulting it was even though I said that was not how I meant it. And then he said I could take my business elsewhere which I did. That being said. 1. Being that I'm a first time customer why would I know how long they've been in business? 2. Why does that mean I automatically have to trust them? Doesn't a business have to gain a consumers trust? 3. After I said that wasn't what I meant why would the owner continue to talk back to me in a rude way? I am in the business of customer service on a daily basis and I am appalled at the way I was treated. There are a million other jewelry stores who deserve business. Horrible!
It is always a pleasure to work with Wayne, Kate, and the rest of the staff in the store. They're a family owned business, and they're very professional and helpful. They give you wonderful advice and help you get your product done. I would recommend this store to everyone.
Addessi Jewelers is truly the ONLY place I shop for my Jewelry. Wayne Addessi and his daughter Kate are phenomenal. Genuine, honest and a family with integrity. The Jewels are magnificent and the price is right.
Had my Rolex serviced through Addessi Before. Several years later I went back to the store with a Rolex question. Wayne was very helpful and a pleasure to work with. I will make my next purchase with him for sure. .
Addessi Jewelers is a US Jewelry Store based in Ridgefield, New York. Addessi Jewelers is located at 387 Main St, Ridgefield, CT 06877, USA.
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